As sudden storm struck Gulmarg and uprooted tree damaged Gondola, Troops of Army Garrison at Gulmarg Immediately swung into action for timely rescue operations. While lives of seven civilians including three locals were lost in the tragic incident, columns were launched ex Gulmarg and Sarson to render all assistance. Seven bodies were immediately evacuated in close coordination with civil administration . Liaison with ATV and pony association was put into immediate use. Numerous ponies and ATVs were incorporated by the Army rescue team to evacuate tourists stuck at Phase 1 . Efforts were simultaneously coordinated to repair affected section of cable wherein seven cabins with tourists were brought back safely to base in cable cars at earliest. Troops swiftly spanned the entire stretch of Gondola and assured tourists of their safety by calming them down to avoid mass panic leading to any other incident. On successful resumption of Gondola with assistance of Army, stranded tourists were provided relief and medical aid. Army doctors on standby rendered first aid.
Army also offered two guest rooms to families who wanted to stay put for the night due to the trauma of the ordeal. Tourists and locals expressed their gratitude for timely action by the Army Jawans. Most of them conveyed that the mere appearance of the Army assured them of their safety.